Tuesday, July, 07, 2020 09:43:13

The Healthcare Bot service is a Dialog-flow-like bot design suite that is suitably customized for healthcare scenarios.

Technology conglomerate Microsoft has made it to the headlines for planning to showcase some of its new healthcare tools and capabilities at the annual HIMSS (Health Information Management Systems Society) conference next week. Credible reports cite that the firm is making its Healthcare Bot Service generally available, adding health-record integration capabilities to Azure & Teams, and adding more healthcare-specific features to Teams.

According to a report, the Healthcare Bot service, in essence, is a Dialog-flow-like bot design suite that is suitably customized for healthcare scenarios. It apparently enables developers to build conversational flows equipped with symptom-checkers that are able to surface information regarding medical plan eligibility & benefits, costs, and previous conditions and tap in-built triage protocol databases as well. Credible sources familiar with the knowledge of the matter claim that bots built with the Healthcare Bot service are designed to look up doctors within driving distance or handle appointment scheduling. Additionally, these bots gain the benefit of Azure’s NLP technology – language models that are capable enough to handle topic changes, interruptions, complex medical questions, and human error.

Incidentally, Microsoft’s Healthcare Bot service had commenced as a research project back in 2017. The bot service in question enabled users to create AI-driven health assistants and chatbots leveraging Microsoft’s service. The current generally available Healthcare Bot service can actually integrate with Electronic Health Records as well. Kaiser Permanente and Quest Diagnostics are two of the customers using this service for building their own bots.

Microsoft’s stance in the healthcare fraternity seems to be getting modestly stronger by the day, cite industry experts. The tech giant forayed in healthcare more than 10 years back, however, the firm eventually sold off most of the assets it acquired. About two years earlier, Microsoft declared that it has been creating a novel healthcare-centric research unit called Healthcare NExT. With the availability of its Healthcare Bot service in the Azure marketplace however, Microsoft has reaffirmed its commitment to the all-pervasive healthcare industry.